Gourmet Food World takes every step possible to ensure that you enjoy your purchase. In the unlikely event that the product you purchased does not completely meet your expectations, or a product arrives damaged or in poor conditions, please call us the same day you received the shipment. We will offer you a return code, and you will have 5 days to return the product in its original condition directly to our store for a full refund. Please note that we can only refund shipping costs if the return cost was incurred as as a result of an error on our part. To return any product, please call (877) 591-8008 between the hours of 9:30am and 6:30 pm EST , and request a "Return Merchandise Authorization Number". Please save all boxes and packing materials and store the product in your refrigerator or freezer as appropriate, pending resolution. Please do not return the merchandise without authorization by our Customer Service Department.