A Chef's Marketplace of Ingredients,
Fine Foods & Gourmet Gifts.
877.236.9183  |  Customer Support  |  Order Tracking  |  My Account  |     Login

shopping cart 0 ITEMS, $0.00 CHECKOUT McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams
Flat Rate Shipping On All Orders Over $50.00

Frequently Asked Questions


  GENERAL
ORDERING
PAYMENT
SHIPPING OPTIONS
 

GENERAL

Do you have a walk-in store?
Not at this time. However, since we operate primarily online, this allows us to stock additional hard-to-find items not regularly available in most stores. Plus we ship to most US addresses.
 
Do you have a catalog?
Yes. Just click on Request a Catalog from our homepage. Keep in mind that prices tend to change after the catalog is printed, so for the most accurate pricing please use our website.
 
What do I do if I am not satisfied with a product?
The quality of our products and your satisfaction is our top priority. Please give us a call at 877.236.9183 and speak with one of our customer service representatives.

back to top >

ORDERING

 
I don't feel comfortable giving my credit card information over the Internet. How can I place an order?
We use the latest in security technology to ensure your sensitive information is protected. However, you may also call us toll-free at 877.236.9183, between 8:00 am and 7:30 pm EST to place an order over the phone with one of our customer service representatives.

  I have a large order and need to ship to multiple addresses. What is the easiest way to do this?
Please call us toll-free at 877.236.9183.

  What happens after I place an order?
When your order is placed on the web site, you will see a "Thank You" page, which will have an online order confirmation number on it. This is confirmation that your order has been successfully placed. Your order is then sent over a secure connection to our local server and you will receive an email confirmation at the address you provided once your order has been received by us. The order confirmation e-mail will also contain all the information about your order. We recommend that you review your order and if you notice an error (such as a transposed address, misspelling, etc.) please e-mail us the correction, your order number, and your daytime and evening phone numbers to facilitate the process. We will be happy to change any information as long as your order has not been boxed and shipped. Once your order is shipped we will notify you via e-mail, with a tracking number so that you can track your order. Most orders ship from our warehouse within 1 business day.

  What if I did not receive an order confirmation via e-mail?
You will receive an order confirmation message via e-mail shortly after we receive your order. If you do not receive this message within 30 minutes after placing your order, there might be a delay or the confirmation could have gotten trapped in your spam folder. We recommend adding our email address, orders@gourmetfoodstore.com, to your email contacts to make sure that you receive communications regarding your order. Please feel free to contact us at 877.236.9183 to ensure that your order is being processed.

  How do I find out the status of my order?
You will receive a shipment confirmation via e-mail normally within one business day of your package shipping. (If you ordered an item in advance or a pre-order item, your item may not be shipped for up to 2 weeks.) Your shipment confirmation e-mail will also include the order tracking number so that you can track the status of your package. You can also visit the My Account page to view the current status of your order along with shipment and tracking information.

  Can I cancel an order?
If your order has not already been shipped, we may be able to cancel it. To do so, please contact our customer service department at 877.236.9183. If your order has already been shipped out for delivery, we will be unable to cancel it. Between November 1 and December 31, due to the high volume of holiday orders, we are not able to cancel orders once placed.

  Why isn't your site working with my browser?
We try our best to build our site for everyone, however occasionally there may be issues with a particular browser version that you are using. If so, first try deleting your browser cookies and cache, and if the problem still persists, try updating your browser to the latest version.

back to top >
 

PAYMENT

What methods of payment are accepted?
We accept a variety of credit cards including American Express, Discover, MasterCard, and Visa along with PayPal.

  I keep getting a message that there is a problem with my card. My card is fine. Why does that keep happening?
We have a series of checks we conduct to verify the credit card is valid and secure. Here are a few items you might want to check to make sure the information you are providing is correct: make sure you have selected the correct card type for the card you are using (i.e. Visa, MasterCard, American Express, Discover), make sure the billing zip code that you entered matches that of the credit card you provided, also make sure the expiration date of the card is correct and that you have entered the correct. Card Security Code or Card Verification number, the last 3 digits over your signature on the back of your Visa or MasterCard, or the four-digit number to the top-right on the front of your American Express card.

  What was the total charged to my credit card?
When you place your order online, you are presented with the price of the merchandise, the shipping charge, and any discounts during checkout. This total charge should also be shown on your confirmation and shipment e-mails that you received after placing your order. When your order is shipped, your card will be charged. The final price of your order will be shown in the shipment confirmation email sent to you when the order is shipped.

  Do you offer special pricing for commercial customers?
We regularly serve customers in the hospitality and food-related industries like high-end grocery stores, restaurants, hotels, catering companies, and cruise ships. We value our loyal customers and can offer special pricing to qualified customers through our Wholesale Program, where you can take advantage of our high quality products at even more competitive prices.

  Can you invoice me or can I send a check or money order?
No. We require individuals to use a credit card or PayPal to make a purchase.

  Is it safe to use my credit card online?
Yes. We never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice an unbroken key or lock icon at the bottom of the browser window.

back to top >
 

SHIPPING OPTIONS

Do you offer same day delivery?
We do not hand-deliver our product so the earliest that you can receive your order is the following business day if you order before 2 pm EST Monday through Thursdays. We also have a Saturday delivery option as well.

  Do you ship to Canada, or anywhere outside the U.S.?
We ship only non-perishable items to international destinations. We do not ship to all international destinations however. If you have questions, please e-mail us at orders@gourmetfoodworld.com..

 Do you deliver to hospital patients?
No. We recommend that you ship the package to the patient's home or to a family member or friend that can take it to the hospital. This is for your protection. Our carriers must deliver to the hospital dock and then the internal hospital staff must get the gift to the patient. In the past, we found that nearly 50% of the time the internal hospital delivery department either lost the package or left the package sitting for extended periods of time which meant they didn't get it delivered to the patient before they checked out.

  Can you deliver to a PO or APO Box?
Sorry, not as this time.

  What are the shipping options?
All perishable items are shipped Overnight to ensure freshness. For any other item you may chose Ground (3-6 business days), 2nd Day, or Overnight.

  If I request Overnight delivery today will my order arrive tomorrow?
Not necessarily. An order may take up to 3 business days to ship, so even though you request Overnight delivery, that only means the shipping method is overnight, not that it will arrive the next day after you place your order. If you have a specific delivery that in mind, there is a calendar during the checkout process where you can select a specific delivery date. During checkout, on the top right you'll also see an estimated shipping date based on the items in your cart.

  Why do I only see Overnight as a shipping option? Can’t I ship my order any other way?
If you only see Overnight as a shipping option, you most likely have at least one perishable item in your basket. We only ship perishable items overnight to guarantee freshness.

  Do you deliver on Saturdays?
We deliver on Saturdays for an additional surcharge. The surcharge amount will be noted once you’ve selected your shipment date during the ordering process.

  How much will shipping cost?
Shipping costs are dependent on a number of factors. Your basket will show your shipping cost as you checkout. You can also view our shipping rates and terms here.

  Can I specify a future delivery date?
Yes, we have a shipping calendar during our checkout process so that you can specify an advanced delivery date on our checkout order form.

  Are the delivery dates guaranteed?
Ground shipment delivery dates are not guaranteed. 2nd day shipments will arrive the two business days after shipping. Overnight shipments will arrive by the next business day after shipping. We can not guarantee shipping times however as unforseen weather or mechanical delays may occur with FedEx during shipment.

back to top >
© 2015 Gourmet Food World, LLC. All Rights Reserved.